csasziandras.hu
Effective date: {{HATALYBA_LEPES}}
Preamble
Please read our General Terms and Conditions (GTC) carefully, as by placing your order you accept the provisions of these GTC.
If you have any questions about using our webshop, the purchase process, the goods we sell, or these General Terms and Conditions, please contact us using the contact details below.
Undertaking / Seller your data
Name: {{COMPANY_NAME}}
Headquarters: {{CEG_CIM}}
Mailing address: {{CEG_CIM}}
Tax number: {{CEG_ADOSZAM}}
Company registration number: {{CEG_CEGCHEGYZEK}} or
EV registration number: 00000000
Name of the registering authority: …….. In the case of a commercial court or a commercial register: Ministry of the Interior
Bank account number: 00000000-00000000-00000000
Representative name: XY
Website address: csasziandras.hu
Email address: {{ADMIN_EMAIL}}
Phone number: +36 00 000 0000
Hosting provider details
Name: DRÁVANET Internet Service Provider Private Limited Company
Registered office: 7624 Pécs, Budai Nagy Antal Street 1.
Email: info@dravanet.hu
Phone number: 06-80-811-118
Website:
Concepts
I'm afraid: Seller and Consumer/Business/Buyer together
Consumer: a natural person acting outside the scope of his profession, independent occupation or business activity
Consumer contract: contract, one of the subjects of which is a Consumer
Warranty: in the case of a Consumer Contract, the Civil Code provides (1) a guarantee for the performance of the contract, which the enterprise voluntarily undertakes for the proper performance of the contract in addition to or in the absence of its statutory obligation, and (2) a mandatory guarantee based on the law
Contract: Conclusion of a purchase contract between Seller and Consumer/Business using the webshop and e-mail
A contract concluded between distant parties: a consumer contract concluded within the framework of a distance selling system organised for the provision of goods or services under the contract, without the simultaneous physical presence of the parties, whereby, in order to conclude the contract, the contracting parties use exclusively a means of communication between persons who are at a distance
Goods: movable goods offered for sale in the Webshop or on the Website, including goods containing digital elements
Website: this website, which serves to conclude the contract
Purchase price: consideration payable for the goods and for the supply of digital content or digital service
Goods containing digital elements: a movable thing that incorporates or is connected to digital content or a digital service in such a way that in the absence of the digital content or digital service concerned the good would not be able to perform its functions
Compatibility: the ability of a good, digital content or digital service containing digital elements to interoperate, without the need for modification, with hardware or software with which goods, digital content or digital services of the same type are commonly used
Interoperability: the ability of a good, digital content or digital service containing digital elements to work with hardware and software that is different from that with which the same type of goods, digital content or digital services are typically used
Functionality: the ability of a good containing digital elements, digital content or digital service to perform the functions required for its intended purpose
Manufacturer: the manufacturer of the goods, in the case of imported goods, the importer into the territory of the European Union, or any person who presents himself as the manufacturer by indicating the name, trademark or other distinguishing sign of the goods
Durable media: any means that enables the consumer or the business to store data addressed to him personally in a way that is accessible in the future and for a period appropriate to the purpose of the data, and to display the stored data in an unchanged form
A device that enables communication between distant people: a device suitable for making a contractual declaration in the absence of the parties – in order to conclude a contract. Such a device is in particular a form with or without an address, a standard letter, an advertisement published in a press product with an order form, a catalogue, a telephone, a fax and a device providing access to the Internet
Undertaking: a person acting within the scope of his economic activity or profession
Webshop: our webshop, where the contract is concluded
Relevant legislation
Scope and acceptance of the GTC
In addition to the applicable laws, the content of the contract to be concluded is also regulated by these General Terms and Conditions. Within this framework, we summarize the rights and obligations of you and us, the conditions of concluding the contract, the payment and delivery conditions, the deadlines, the rules related to liability, and the conditions for exercising the right of withdrawal.
By placing your order, you accept our Company's General Terms and Conditions, which are part of the contract to be concluded.
Language and form of the Contract
The language of the contracts covered by these GTC is Hungarian.
The contract is concluded by placing the order and accepting the GTC.
Contracts covered by these GTC are not considered written contracts and are not filed by the Seller.
Prices
Prices are in Hungarian forints.
The Seller reserves the right to change prices in all cases.
The Seller is subject to tax exemption, therefore the prices do not include VAT.
The Seller is subject to VAT, the prices shown are gross prices and include the VAT payable according to law.
Procedure in case of incorrect price
Our company excludes liability for any obviously incorrect price displayed despite all due care or due to a malfunction of the IT system.
The following are considered to be clearly incorrectly displayed prices:
If an incorrect price has been indicated, our Company will inform you of the case and offer you the option of purchasing the goods at the correct price, so that you can either order the goods at the correct price or cancel the purchase without consequences.
Complaints handling and legal enforcement options
The Consumer may submit any objections regarding the Goods or the activities of our Company to us at the following contact details:
The Consumer may primarily communicate their complaint to our Company in writing, but in some cases also orally. The complaint may concern the behavior, work, or omission of a person acting on behalf of our Company, which is directly related to the distribution and sale of the goods.
Our Company will investigate the oral complaint immediately and resolve it if possible. If the Consumer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, our Company will record the complaint and its position on it, a copy of which will be sent to the Consumer (or handed over on site in case of personal presence). In the case of a complaint received by e-mail, it will be sent to the Consumer within 30 days together with the response.
Our Company will respond to the written complaint in writing within 30 days of receipt. If the complaint is rejected, our Company is obliged to justify its position. Our Company is obliged to provide the complaint with a unique identification number - in the case of an oral complaint communicated by telephone or other electronic communication service.
The complaint record must include:
Our company will keep the minutes of the complaint and a copy of it for 3 years and present it to the supervisory authority upon request.
Our Company shall inform the Consumer in writing, if the complaint is rejected, of which authority or Conciliation Board the Consumer may initiate proceedings with. The information shall include the seat, mailing address, contact details (website, e-mail, telephone number) of the competent authority and the Conciliation Board at the Consumer's place of residence/stay, as well as our Company's position on the use of the Conciliation Board procedure for the purpose of resolving the consumer dispute.
In the event that the legal dispute between our Company and the Consumer cannot be settled through negotiations, the Consumer may use additional legal remedies.
Consumer protection Official proceedings
In the event of a violation of Consumer Rights, the Consumer has the right to file a complaint with the competent consumer protection authority according to his/her place of residence. After assessing the complaint, the authority decides on the conduct of the consumer protection procedure. The first-instance consumer protection authority tasks are performed by the capital and county government offices competent according to the consumer's place of residence, whose contact details can be found at the address.
Judicial proceeding
The Buyer is entitled to enforce his claim arising from the dispute before the court within the framework of civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.
Conciliator Tparty procedure
If your consumer complaint is rejected, you have the right to contact the Arbitration Board competent for your place of residence, place of stay or registered office, or the one you indicated in your application. The condition for initiating the Arbitration Board procedure is that the Consumer attempts to resolve the dispute directly with the Seller.
Our Company is obliged to cooperate in the Conciliation Board proceedings. Accordingly, our Company is obliged to submit a response to the Conciliation Board's invitation, to appear at the hearing before the Conciliation Board, and to ensure the participation of the person authorized to establish a settlement.
The Consumer may request the initiation of the Conciliation Board procedure. The request may be submitted to the Conciliation Board in writing or online.
The application must include:
The application must be accompanied by the document or its copy (extract) the content of which the consumer refers to as evidence, in particular the written statement of the enterprise rejecting the complaint, or, failing that, other written evidence available to the consumer about the attempt at reconciliation.
If the consumer is acting through an authorized representative, the authorization must be attached to the application.
More information about the Conciliation Bodies is available here:
Contact details of the regionally competent Conciliation Bodies
Budapest Conciliation Board
Headquarters: Budapest
Area of jurisdiction: Budapest
Address: 1016 Budapest, Krisztina krt. 99. 1st floor. 111.
Mailing address: 1253 Budapest, P.O. Box 10.
Phone number: 06-1-488-2131
E-mail:
Website:
Baranya County Conciliation Board
Headquarters: Pecs
Area of jurisdiction: Baranya County, Somogy County, Tolna County
Address: 7625 Pécs, Majorossy I. u. 36.
Phone number: 06-72-507-154
E-mail:
Website:
Borsod-Abaúj-Zemplén County Conciliation Board
Headquarters: Miskolc
Area of jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County
Address: 3525 Miskolc, Szentpáli u. 1.
Phone number: 06-46-501-091
E-mail:
Website:
Csongrád-Csanád County Conciliation Board
Headquarters: Szeged
Area of jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone number: 06-62/549-392
E-mail:
Website:
Fejér County Conciliation Board
Headquarters: Székesfehérvár
Area of jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County
Address: 8000 Székesfehérvár, Hosszúsétáter 4-6.
Phone number:06-22-510-310
E-mail:
Website:
Győr-Moson-Sopron County Conciliation Board
Headquarters: Gyor
Area of jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County
Address: 9022 Győr, Szent István út 10/a
Phone number: 06-96-520-217
E-mail:
Website:
Hajdú-Bihar County Conciliation Board
Headquarters: Debrecen
Area of jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone number: 06-52-500-710, +36 52 500 745
E-mail:
Website:
Pest County Conciliation Board
Headquarters: Budapest
Area of jurisdiction: Pest County
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Phone number: 06-1-792-7881
E-mail:
Website:
Copyright
Our website is a work of authorship pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright, and all parts thereof are protected by copyright. The unauthorized use of images, texts, software or graphic programs on our website, as well as the use of malicious applications that modify our website, is prohibited, pursuant to Section 16 (1) of the same Act.
Please note that materials, images, videos, and texts from our website and database may only be copied with the written consent of the copyright holder, with the source being indicated.
Partial invalidity and code of conduct
If any clause of these General Terms and Conditions is legally incomplete or invalid, the remaining clauses of the contract shall remain valid and the provisions of the relevant laws shall apply instead of the invalid or incorrect part.
The Seller does not have a code of conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.
Information on the essential characteristics of the Goods
Information about the properties of the goods for sale on our website is provided in the description on the product page.
Correction of data entry errors and responsibility for the accuracy of data
During the ordering process, before confirming the order, you have the opportunity to modify or correct the data you have provided. You are responsible for the accuracy of the data you have provided. We will issue the invoice based on this data and deliver the goods to the address indicated as the delivery address. By placing your order, you acknowledge that our company is entitled to pass on to you any damages and costs resulting from incorrect data provided by you. Our company excludes liability for performance due to incorrect data entry. Due to the saturation of the incorrectly provided e-mail address or mailbox, the confirmation is considered undeliverable, which may ()prevent the implementation of the contract.
Using the webshop
Purchase does not require registration.
Product selection
By clicking on the categories on the website, you can select the desired product family and the individual products within it. By clicking on each product, you will find the product photo, article number, description, and price.
Basket
After selecting the product, you can add any quantity of products to the cart by clicking the "Add to Cart" button. Since adding products to the cart does not constitute an offer, you are not obligated to purchase or pay. The contents of the cart can be freely modified until the order is finalized.
You can check and modify the contents of your cart at any time by clicking on the „Cart” icon at the top of the website. After clicking the „Update Cart” button, the webshop will display the information corresponding to the data you have changed, including the price of the products added to the cart. If you have a coupon, you can enter the coupon code you want to validate here. To proceed, click the „Proceed to Checkout” button.
Cashier
After pressing the „Proceed to Checkout” button, the contents of the cart and the total purchase price to be paid by you will be displayed. After that, you select the delivery method and enter the delivery (receipt) address. In the case of delivery, the system indicates the delivery fee, which you are obliged to pay in the event of an order. In the Billing information section, you enter the data necessary for creating the invoice and completing the order (name, address, tax number in the case of a company, telephone number, e-mail address).
Finalize and send order
After filling in and checking the above data, you can close and send your order by clicking on the "Submit Order" button. After submitting the order, you will be taken to a summary page where you can review the details of your submitted order. If any data is incorrect or you would like to modify your order, please notify us as soon as possible by contacting us.
The information provided on the website does not constitute an offer to conclude a contract by the Seller. In the case of orders subject to these GTC, you are considered the bidder.
By pressing the "Send order" button, you expressly acknowledge that your offer shall be deemed to have been made and that your statement shall entail a payment obligation if confirmed by the Seller in accordance with these GTC. The Seller is obliged to confirm the receipt of the order to the Buyer electronically immediately, but no later than within 48 hours. The contract is concluded when the confirmation email sent by the Seller becomes available to you in your email system. In the event that the confirmation does not reach the Buyer within the expected deadline, depending on the nature of the service, but no later than within 48 hours, from the date of sending the Buyer's order, the Buyer is released from the obligation to make the offer or contractual obligation.
Payment methods
Barion bank card payment
Online bank card and other payment methods are implemented through the Barion system. Bank card or other payment-related data is not transmitted to the merchant. The service provider, Barion Payment Zrt., is an institution under the supervision of the Hungarian National Bank, its license number: H-EN-I-1064/2013.
or
Stripe credit card payment
Online credit card payments are processed through Stripe. No credit card or other payment information is shared with the merchant. The service is provided by Stripe Payments Europe, Limited (registered office: One Wilton Park, Wilton Place, Dublin 2, D02 FX04, Ireland) in the countries of the European Economic Area (EEA).
Bank transfer
Payment can be made by bank transfer. After processing your order, our colleague will send you the necessary transfer details. Once your transfer is received, we will hand over your package to the courier service for delivery.
Pickup
Payment can be made upon receipt of the package, which must be completed by the courier delivering the package. In this case, after ordering, we will hand over the shipment to the courier service, which will deliver it to the address you provided.
Methods of receipt
GLS Automatic
There are now more than 1,500 GLS Parcel Machines operating in the country, where you can pick up your package at any time and pay with a bank card at the machine.
GLS Parcel Point
There are more than 1,000 GLS Parcel Point stores in 400 settlements nationwide. Most of the GLS Parcel Point stores have long opening hours, so orders can be picked up after working hours, even on weekends.
GLS Courier Service
The product will be delivered by GLS courier service. Expected delivery time: 1-2 business days from dispatch.
More information can be found on the official GLS website:
MPL Parcel Machine
Hundreds of MPL machines have been installed across the country, so the MPL Parcel Machine allows for quick pickup. You can access your order by entering the code received in an SMS and your phone number, which you can pick up at any time.
More information:
MPL Courier Service
The product will be delivered by the MPL courier service of the Hungarian Post. Expected delivery time: 1-2 business days from dispatch.
Completion deadline
The general deadline for fulfilling the order is no later than 30 days after the order confirmation. In the event that Our Company does not fulfill the order within the specified time, you are entitled to grant Our Company an additional deadline. If Our Company does not fulfill the order within the additional deadline, you are entitled to withdraw from the contract.
Reservation of rights and proprietary clause
If you previously ordered goods from us, but did not receive them upon delivery (except in the case in which you exercised your right of withdrawal), or the package was returned to us with the indication "Not claimed", our Company will undertake to fulfill the order if the purchase price and shipping costs are paid in advance.
Our Company may withhold the delivery of the package until we are satisfied that the purchase price of the goods has been successfully paid for electronically. If the price of the goods has not been paid in full, our Company will draw the Buyer's attention to the need to supplement the purchase price.
Abroadto sale
Our company ensures the delivery/receipt of the ordered Goods primarily within Hungary.
The Seller does not differentiate between buyers within Hungary and buyers outside the European Union when using the website, i.e. it does not restrict buyers' access to the website based on their citizenship, place of residence or place of establishment. The language of communication and purchase is primarily Hungarian. The Seller is not obliged to communicate in the language of the Buyer's Member State.
The Seller is not obliged to comply with any non-contractual requirements set out in the national law of the buyer's Member State in relation to the goods concerned or to inform the buyer of such requirements.
Unless otherwise stated, the Seller applies Hungarian VAT to all products.
In order to deliver the Goods, the Seller also provides delivery options to non-Hungarian customers, which are available to Hungarian customers.
The Buyer may request that the ordered product be shipped abroad at his own expense. Hungarian buyers do not have this right. The Seller fulfills the order after paying the shipping fee. If the Buyer does not pay the shipping fee to the Seller or does not arrange his own shipping by the pre-agreed date, the Seller will terminate the contract and refund the prepaid purchase price to the Buyer.
Consumer information
Information on the Consumer's right of withdrawal
According to Section 8:1, Paragraph 1, Point 3 of the Civil Code, a consumer is only a natural person acting outside the scope of his profession, independent occupation or business activity, according to which legal entities may not exercise the right of withdrawal without justification!
The Consumer has the right to withdraw from the contract without giving any reason pursuant to Section 20 of Government Decree 45/2014 (II. 26.). The Consumer may exercise his right of withdrawal in the case of a contract for the sale of goods within 14 days from the date of receipt of the goods.
The Consumer may exercise his right of withdrawal during the period between the conclusion of the contract and the date of receipt of the goods.
If the Consumer has made an offer to conclude the contract, he or she has the right to withdraw the offer before the contract is concluded, which terminates the obligation to conclude the contract.
Declaration of withdrawal, Consumer's right of withdrawal and termination
The Consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a relevant declaration.
Validity of consumer withdrawal declaration
We consider the right of withdrawal to have been exercised within the deadline if the Consumer sends us their declaration within the deadline (14 days).
The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with this provision.
After receiving the Consumer's declaration of withdrawal, our company electronically confirms to the Consumer the fact of exercising the right of withdrawal and its acknowledgement.
Our company's obligation in the event of the Consumer's withdrawal
Our company's refund obligation
If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014. (II. 26.), Our Company shall refund the full amount paid by the Consumer, including the costs associated with performance, such as delivery charges, within 14 days of being informed of the withdrawal. Please note that this provision does not apply to additional costs incurred by choosing a delivery method other than the usual, less expensive delivery method.
How our company will fulfill its refund obligation
In the event of withdrawal/termination pursuant to Section 22 of Government Decree 45/2014. (II. 26.), our Company shall refund the amount due to the Consumer in the same way as the payment method used by the Consumer. If the Consumer approves, our Company may also use another payment method for the refund, but the Consumer may not be charged any additional fees resulting from this. Our Company shall not be liable for any delay due to an incorrect bank account number or postal address provided by the Consumer.
Additional costs
If the Consumer chooses a delivery method other than the usual, less expensive delivery method, our Company is not obliged to refund the resulting additional costs. In such cases, our refund obligation is up to the amount of the general delivery charges indicated.
Right of retention
Our company may withhold the amount due to the Consumer until the Consumer has returned the goods or clearly confirmed that they have been returned. We do not accept packages sent by cash on delivery or courier.
In case of withdrawal/termination of consumer obligations
Return of goods
If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014. (II. 26.), the goods must be returned immediately, at the latest within 14 days of the notification of withdrawal, or handed over to a person authorized by our Company to receive the goods. The return is deemed to have been completed within the deadline if the Consumer sends the goods before the expiry of the deadline.
Bearing costs related to the return of goods
The cost of returning the goods shall be borne by the Consumer. The goods must be returned to the address of our Company. If the Consumer terminates the contract after the commencement of performance, he shall pay our Company a fee proportional to the services provided up to the date of notification of the termination to the company. The amount to be paid by the Consumer proportionally shall be determined on the basis of the total amount of the consideration agreed in the contract plus tax. If the Consumer proves that the amount thus determined is too high, the proportional amount shall be calculated on the basis of the market value of the services provided up to the date of termination of the contract. We do not accept packages sent by cash on delivery or by post.
Consumer liability for depreciation
The Consumer is liable for any depreciation resulting from use exceeding the use necessary to determine the nature, properties and functioning of the goods.
The right of withdrawal cannot be exercised in the following cases:
Please note that you may not exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.):
Warranty, product warranty, and guarantee information regarding consumer contracts
This section of the Consumer Information was prepared pursuant to the authority of Section 9 (3) of Government Decree 45/2014 (II.26.) and in accordance with Annex 3 to Government Decree 45/2014 (II.26.).
This information applies exclusively to customers who are consumers; the rules applicable to customers who are not consumers are defined in a separate chapter.
General requirements for conformity of performance in the case of consumer contracts
The goods must comply with the requirements set out in Government Decree 373/2021. (VI.30.) at the time of delivery.
For the performance to be considered in conformity with the contract, the goods that are the subject of the contract must be
In order for the performance to be considered in accordance with the contract – furthermore – the goods that are the subject of the contract
The goods do not have to comply with the above public statement if our Company can prove that
Specific requirements for conformity of performance in the case of goods containing digital elements
In the case of goods containing digital elements, our Company must ensure that the consumer is notified of updates to the digital content of the goods or the digital service related to them, including security updates, that are necessary to maintain the conformity of the goods with the contract, and must ensure that the consumer receives them.
Our company is required to make the update available if the purchase contract
If the consumer fails to install the updates made available as specified above within a reasonable time, the business shall not be liable for any defect in the goods if it results solely from the failure to apply the relevant update, provided that:
Defective performance cannot be established if, at the time of concluding the contract, the consumer was specifically informed that a specific property of the goods deviates from the requirements specified above, and the consumer separately and expressly accepted this deviation at the time of concluding the sales contract.
Specific requirements for conformity of performance in the case of goods
Our company is liable for defective performance if the defect in the goods results from improper installation, provided that:
If, according to the sales contract, the goods are put into operation by our Company or the commissioning takes place under the responsibility of our Company, the performance shall be considered completed by our Company when the commissioning is completed.
If, in the case of goods containing digital elements, the sales contract provides for the continuous provision of digital content or digital service over a specified period of time, Our Company is liable for any defect in the goods related to the digital content or digital service, if the defect
Warranty
In what cases can you exercise your right to a warranty?
In the event of defective performance by our Company, you may assert your warranty claim against our Company in accordance with the relevant rules of the Civil Code or, in the case of a consumer contract, Government Decree 373/2021 (VI.30.).
What rights do you have based on your warranty claim?
You can make the following warranty claims:
You may request repair or replacement, unless the fulfillment of the claim you have chosen is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or - as a last resort - you may withdraw from the contract.
You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or our Company gave a reason for it.
In the case of a consumer contract, it shall be presumed, until proven otherwise, that a defect discovered within one year of the date of performance of the goods and goods containing digital elements already existed at the time of performance - an exception to this is if this assumption is incompatible with the nature of the goods or the nature of the defect.
In the case of used goods, the warranty and guarantee rights differ from the general rules. Defective performance may also occur in the case of used goods, however, the circumstances under which the buyer could have expected certain defects to occur must be taken into account. In the case of used goods, the likelihood of certain defects occurring during use is greater, and they may become more frequent with time of use, therefore it cannot be assumed that a used good has the same quality as a newly purchased good. For this reason, the buyer can only enforce his warranty rights in the case of deficiencies/defects that occur independently of defects resulting from use. If the used good has some defect and the consumer has been informed about this, our Company is not liable for the known defect.
Our company may refuse to make the goods conform to the contract if repair or replacement is impossible or if it would result in disproportionate additional costs for the company, taking into account all circumstances, including the value of the service in perfect condition and the severity of the breach of contract.
The consumer is also entitled to request a proportional reduction of the consideration or to terminate the purchase contract, depending on the severity of the breach of contract, if:
If the consumer wishes to terminate the sales contract citing defective performance, our Company has the burden of proving that the defect is insignificant.
The consumer is entitled to withhold the remaining part of the purchase price, in part or in whole, depending on the severity of the breach of contract, until our Company fulfills its obligations regarding the conformity of the performance with the contract and defective performance.
General rules
Our company must ensure the return of the exchanged goods at its own expense.
If the repair or replacement requires the removal of goods that, in accordance with the nature and purpose of the goods, were put into service before the defect became apparent, the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods or the bearing of the costs of removal or installation.
The reasonable period of time for the repair or replacement of the goods shall be calculated from the time the consumer notified our Company of the defect.
The consumer must make the goods available to our Company for repair or replacement.
The reduction of the consideration is proportionate if its amount is equal to the difference between the value of the goods actually received by the consumer and the value of the goods due to the consumer in the event of performance in accordance with the contract.
The consumer's right to terminate the purchase contract under the warranty can be exercised by means of a legal declaration addressed to our Company expressing the decision to terminate.
If the defective performance affects only a specific part of the goods supplied under the sales contract and the conditions for exercising the right to terminate the contract are met in respect of those goods, the consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them, if the consumer cannot reasonably be expected to keep only the goods that comply with the contract.
If the consumer terminates the sales contract in whole or, in accordance with paragraph (2), in respect of part of the goods supplied under the sales contract,
The Seller is obliged to record the warranty claim reported to it by the consumer and must provide a copy of it to the consumer immediately and in a verifiable manner.
If the Selling Company is unable to state whether the consumer's warranty claim can be fulfilled upon notification, it is obliged to notify the consumer of its position - in the event of rejection of the claim, the reason for the rejection and the possibility of contacting the conciliation body - within 8 days in a verifiable manner.
The Seller shall endeavour to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Seller shall inform the consumer of the expected duration of the repair or replacement.
Within what deadline can you assert your warranty claim?
It is your obligation to report the defect immediately after its discovery, at the latest within 2 months. You may not assert your warranty rights beyond the 2-year limitation period from the performance of the contract.
The limitation period does not include the time taken to repair the goods, during which the buyer was unable to use the goods for their intended purpose.
If a part of the goods is replaced or repaired, the limitation period for the warranty claim for the affected part starts again. This rule also applies if a new defect occurs as a result of the repair.
If the subject of the contract between the Consumer and our Company is a used item, the parties may agree on a shorter limitation period, but a limitation period shorter than 1 year cannot be stipulated.
Against whom can you assert your warranty claim?
You can assert your warranty claim against our company.
What other conditions are there for enforcing your warranty rights?
Within 1 year from the date of delivery, there is no other condition for asserting your warranty claim other than notification of the defect, if you prove that the goods or service were provided by our Company. However, after 1 year from the date of delivery, you must prove that the defect already existed at the time of delivery.
Specific rules for warranty claims in the case of digital content provision
If the contract provides for continuous service over a specified period, the proportionate reduction of the consideration shall apply to the period during which the service was not in conformity with the contract.
If the consumer wishes to terminate the contract citing defective performance, the Seller has the burden of proving that the defect is insignificant.
If the Seller provides digital content or undertakes to do so, and the consumer provides only personal data or undertakes to provide such data to the Seller, the consumer is entitled to terminate the contract even in the event of a minor defect, but may not request a proportionate reduction in the consideration.
If the Seller fails to perform, the consumer is obliged to call the Seller to perform. If, despite the consumer's call, the Seller fails to provide or deliver the digital content without delay or within an additional period agreed upon by the parties, the consumer may terminate the contract.
The consumer may terminate the contract without requiring the Seller to perform if:
In the event of termination of the contract, the Seller is obliged to refund the full amount paid by the consumer as consideration.
However, if the performance was in conformity with the contract for a specified period before the termination of the contract, the consideration due for that period shall not be refunded. In the latter case, the part of the consideration which relates to the period of non-conformity of the performance shall be refunded, as well as the consideration paid in advance by the consumer which would have been due for the remaining period of the contract if the contract had not been terminated.
If the consumer is entitled to a proportionate reduction of the consideration or to terminate the contract, the Seller shall fulfill its refund obligation immediately, but no later than within 14 days of becoming aware of the exercise of this right.
In the event of termination of the contract, the Seller may prevent the consumer from further using the digital content, in particular by making the digital content or digital service inaccessible to the consumer or by disabling the consumer's user account.
In the event of termination of the contract, the consumer is obliged to refrain from using the digital content and making it available to third parties.
If the digital content was provided on a physical data carrier, the consumer is obliged to return the physical data carrier without delay at the Seller's expense upon request made to the Seller within fourteen days of becoming aware of the termination.
The consumer is obliged to pay a fee for the use of the digital content for the period prior to the termination of the contract, which is proportional to the service provided in accordance with the contract.
Product warranty
In what cases can you exercise your product warranty rights?
In the event of a defect in a movable item/goods, you can, at your choice, assert your warranty claim or product warranty claim.
What rights do you have based on your product warranty claim?
As a product warranty claim, you can only request the repair or replacement of the defective goods.
In what cases is the product considered defective?
The goods are defective if they do not meet the quality requirements in force at the time of their release or if they do not have the properties specified in the description provided by the manufacturer.
Within what deadline can you assert your product warranty claim?
You can claim a product warranty within 2 years from the date the product was placed on the market by the manufacturer. After this period, you will lose this right.
Who can you claim product warranty against?
You can exercise your product warranty claim against the manufacturer or distributor of the product (hereinafter collectively referred to as: manufacturer). In the event of a product warranty claim, you must prove that the product defect existed at the time the manufacturer placed the product on the market.
In what cases is the manufacturer/distributor exempt from product warranty obligations?
The manufacturer/distributor is only exempt from its product warranty obligation if it can prove that:
The manufacturer/distributor only needs to prove one reason to be exempted.
Please note that you cannot claim both a warranty claim and a product warranty claim for the same defect at the same time. However, if you successfully claim a product warranty claim, you can claim a warranty claim against the manufacturer for the replaced item/repaired part.
Warranty
In what cases can you exercise your warranty rights?
Pursuant to Government Decree 151/2003. (IX. 22.) on the mandatory warranty for durable consumer goods, in the event of defective performance, the Seller is obliged to provide a warranty in the case of the sale of new durable consumer goods listed in the annex to the decree, as well as their accessories and components within the scope specified therein.
Legislation requires the provision of a warranty for durable consumer goods, such as technical items, machines, and tools, the purchase price of which exceeds HUF 10,000.
Our company may voluntarily provide a warranty to a customer who is a consumer, for which a warranty statement must be submitted.
The warranty statement must be made available to the consumer on a durable medium, no later than the time of delivery of the goods.
The following must be stated in the warranty statement:
The warranty statement must also be made available to the consumer in Hungarian.
What rights and within what time limit do you have under the warranty?
Under the warranty, the buyer may request repair or replacement, request a price reduction in cases specified by law, and, as a last resort, may withdraw from the contract if the party liable for the warranty has not undertaken to repair or replace the product within the deadline, is unable to comply while protecting the interests of the entitled party, or if the entitled party's interest in repair or replacement has ceased.
The consumer may, at his/her choice, assert his/her claim for repair directly at the Seller's registered office, any of its locations, branches, or the repair service indicated by the company on the warranty card.
You can enforce your warranty claim during the warranty period, which is defined in Government Decree 151/2003. (IX.22.) as follows:
Please note that failure to meet these deadlines will result in forfeiture of rights.
In the event of a consumer product being repaired, the warranty period is extended from the date of handover for repair by the time during which the consumer was unable to use the consumer product as intended due to the defect.
The warranty period begins on the day the consumer goods are handed over to the consumer, or if the installation is carried out by our Company or its agent, on the day of installation.
If the consumer puts the consumer good into operation more than six months after delivery, the starting date of the warranty period is the date of delivery of the consumer good.
Procedural provisions concerning guarantees
Our company must strive to complete the repair requested under the warranty within 15 days. The 15-day period starts on the day of receipt of the consumer product.
If the duration of the repair or replacement exceeds 15 days, our Company must inform the customer of the expected duration of the repair or replacement.
Consumer goods with fixed connections, or those weighing more than 10 kg or that cannot be carried as hand luggage on public transport – with the exception of vehicles – must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the removal and installation, as well as the delivery and return will be taken care of by our Company or – in the case of a request for repair validated directly at the repair service – by the repair service.
If, during the first repair of the consumer product during the specified warranty period, our Company determines that the consumer product cannot be repaired, unless otherwise instructed by the consumer, the company is obliged to replace the consumer product within eight days. If it is not possible to replace the consumer product, our Company is obliged to refund the purchase price indicated on the document proving the payment of the consumer product presented by the consumer – an invoice or receipt issued under the Value Added Tax Act – to the consumer within eight days.
By accepting the General Terms and Conditions document, the buyer consents to the information being provided to the buyer electronically.
In the event that Our Company is unable to repair the consumer product within 30 days
In the event that the consumer product fails after the 3rd repair, the buyer is entitled – unless otherwise stated by the buyer – to
What is the relationship between the warranty and other warranty rights?
The warranty applies in addition to warranty rights (product or accessory warranty). The difference between warranty rights and a warranty is that in the case of a warranty, the burden of proof is more favorable to the Consumer.
Our company's voluntary warranty undertaking may not contain conditions that are more disadvantageous to the Consumer within the period of the mandatory warranty than those provided for by the rules of the mandatory warranty. After its expiry, the conditions of the voluntary warranty may be freely determined, but the warranty may not adversely affect the existence of the Consumer's rights arising from the law (based on the warranty of goods).
Exchange request within three business days
In the case of a purchase made in our webshop, you have the right to exchange goods within 3 working days. You can claim an exchange claim within 3 working days in the case of durable consumer goods falling under the scope of Government Decree 151/2003. (IX. 22.), according to which, if you claim an exchange claim within 3 working days, our Company must interpret it as meaning that the goods were already defective at the time of sale and we must replace the goods without further ado.
When is our company exempt from its warranty obligation?
Our company is exempt from its warranty obligation if it proves that the cause of the defect occurred after performance.
Please note that the provisions written under the section „Warranty Procedure Provisions” do not apply to the following consumer goods: electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, caravans with trailers, trailers, motorized watercraft. Regardless of this, in the case of these consumer goods, our Company is obliged to strive to fulfill the repair request within 15 days. If the duration of the repair or replacement exceeds 15 days, our Company is obliged to inform the customer of the expected duration of the repair or replacement.
Please note that you cannot claim a warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim, at the same time, in parallel, for the same defect. You are entitled to the rights arising from the warranty regardless of the warranty rights.
Warranty, product warranty, and guarantee information regarding non-consumer customer contracts
Warranty
A Buyer who is not a consumer may make the following warranty claims:
You may switch from the chosen warranty right to another, however, the cost of the switch will be borne by the buyer who is not a consumer, unless it was justified or our Company gave a reason for it.
In the case of buyers who are not consumers, the warranty period is 1 year, which starts on the day of delivery.
In the case of used goods, the warranty and guarantee rights differ from the general rules. Defective performance may also occur in the case of used goods, however, the circumstances under which the buyer could have expected certain defects to occur must be taken into account. In the case of used goods, the likelihood of certain defects occurring during use is greater, and they may become more frequent with time of use, therefore it cannot be assumed that a used good has the same quality as a newly purchased good. For this reason, the buyer can only enforce his warranty rights in the case of deficiencies/defects that occur independently of defects resulting from use. If the used good has some defect and the consumer has been informed about this, our Company is not liable for the known defect.
Product warranty and guarantee
Buyers who are not consumers are not entitled to a warranty or product guarantee.
If our Company voluntarily provides a warranty for a given product, it will be indicated when purchasing the product.
If the manufacturer of a product provides a warranty that also applies to buyers who are not consumers, it can be enforced directly with the manufacturer.
A micro-, special rules for small and medium-sized enterprises
The provisions of this section apply exclusively to micro, small and medium-sized enterprises (hereinafter: SMEs) acting outside the scope of their profession, independent occupation or business activity, as defined in the Act on Small and Medium-sized Enterprises and the Support of Their Development.
Warranty for SMEs
Within what deadline can you assert your warranty claim?
You are obliged to report the defect immediately after its discovery. A defect reported within 2 months of its discovery shall be considered a defect reported without delay. However, we would like to draw your attention to the fact that you can no longer assert your warranty rights after the 2-year limitation period from the performance of the contract.
Against whom can you assert your warranty claim?
You may assert your warranty claim against the Seller.
What rights do you have based on your warranty claim?
You may – at your choice – make the following warranty claims:
You may request repair or replacement, unless the fulfillment of the claim you have chosen is impossible or would entail disproportionate additional costs for the Seller compared to the fulfillment of your other claim. If you did not or could not request repair or replacement, you may request a proportionate reduction in the consideration or - as a last resort - you may withdraw from the contract.
Within 6 months of delivery, there is no other condition for asserting your warranty claim than notification of the defect, if you prove that the Goods were provided by the Seller. However, after 6 months from delivery, you are obliged to prove that the defect you have identified already existed at the time of delivery.
Product warranty for SMEs
In what cases can you exercise your product warranty rights?
In the event of a defect in a movable item (Goods), you may – at your choice – assert a warranty claim or a product warranty claim in accordance with the rules of the Civil Code.
What rights do you have based on your product warranty claim?
As a product warranty claim, you may request the repair or replacement of the defective Goods.
Within what deadline can you assert your product warranty claim?
You may assert your product warranty claim within 2 years from the date the Product was placed on the market by the manufacturer. After this period, you will lose this right.
Who can you claim product warranty against?
You can exercise your product warranty rights against the manufacturer or distributor of the product (hereinafter collectively referred to as: manufacturer).
In what cases is the manufacturer exempt from its product warranty obligation?
The manufacturer is exempt from its product warranty obligation if it can prove that:
The manufacturer only needs to prove one reason to be exempted.
